“In the last analysis, what we are communicates far more eloquently than anything we say or do.” – Stephen Covey
In an increasingly dynamic and complex world the ability to communicate well becomes the differentiator in successful leadership.
Here are 10 good ways to begin as successful communications practice:
1. Step into the tension when you notice conflict and work to understand the situation, the expectations, and best outcome for all involved
2. Reach out and connect with others to build a relationship rather than wait for a business transaction conversation. Face to face, Skype, or phone.
3. Appreciate the difference in others, whether it is in culture, thought, background, etc. take time to celebrate how differences make the whole better
4. Speak the truth in terms of what works or does not work for a given situation or communication. The ability to speak the truth grows yourself, others and the opportunities.
5. Develop others by helping people to tap into underutilized skills and abilities through your conversations and expectations.
6. Find a way for others to get what they need in the conversation or decision so they can achieve their goals.
7. Give trust, delegate with clear expectations on the outcome/results, provide the tools to do the job, and get out of the way.
8. Engage others by asking for their input and ideas on strategy, opportunities, road blocks, etc. The more you engage them the more you create ownership.
9. Balance your communication in “hot” situations. Understand the emotions and work to define clarity and objectivity to move the situation forward.
10. Listen with the intent to understand, suspend judgement and ask questions to clarify understanding.
“Good communication is as stimulating as black coffee, and just as hard to sleep after.” – Anne Morrow Lindbergh